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Charlotte's Compassionate Care Services Ltd

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02034 420 067
02034 420 067 (Enquiries)

Registered Office: Regus Centurion House , London Road, Staines-upon-Thames, Surrey, TW16 5AD

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Regulator rating: Requires Improvement
Details updated 2 weeks ago

Availability

From £19 Per Hour
Surrey
Minimum Visiting Time 30 Minutes

About Us

**Charlotte’s Compassionate Care Services Ltd.** is dedicated to providing exceptional domiciliary care in the London Road area of Staines-upon-Thames. We understand the importance of being cared for in the comfort and familiarity of your own home, and tailor our services to support both adults 18-64 and older people 65+ with a variety of health conditions and personal needs.

Our experienced, friendly team offers a wide range of specialist care options, from hourly and overnight visits to full 24-hour and live-in support. Whether you require assistance with dementia, cancer, Parkinson’s disease, physical frailty, sensory impairment, or learning disabilities, we work closely with you and your family to provide compassionate, reliable care.

Our services include personal care, companionship, escorted trips, medication assistance, food preparation, shopping, sit-in services, and domestic help. We offer male or female carers, double-up care for increased support, and cultural or dietary tailored assistance. We embrace diversity, offering LGBTQ+ support, cultural understanding, and pet-friendly care. Post-operative rehabilitation and respite care for family carers are also available.

Funding options include private (self-funding), Local Authority (with or without top-ups), and NHS Continuing Healthcare. With prices starting from just £18.50 per hour, we aim to make quality care accessible for everyone.

At Charlotte’s Compassionate Care Services Ltd., our mission is to provide compassionate, respectful, and dignified support so that you or your loved one can maintain independence and wellbeing at home. Please contact our team today to discover how we can help.

Care at Charlotte's Compassionate Care Services Ltd

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • 24-Hour
    • Hourly
    • Live-in
    • Overnight Care
  • Type of Care
    • Diabetic care
    • Down's syndrome
    • Head/brain injury
    • Learning disability / Autism
    • Mental Health
    • Palliative / End of Life
    • Parkinson's disease
    • PEG feeding
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Cancer
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
  • Care Services
    • Companionship
    • Cultural support e.g. faith, values and beliefs
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Pet services e.g. staff provide dog-walking, feeding, etc.
    • Rehabilitation inc. post-op support
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

All staff employed by our service hold valid DBS clearance. All staff complete and maintain current Infection Prevention and Control training to support safe care delivery. Further details about the team are available upon request.

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • English

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
24-hour rate (£ per day)
£165
Hourly Price
£19
Live-in rate (£ per week)
£1,250
Overnight rate (£ per night)
£200

Regulator Rating

Overall: Requires Improvement

  • Safe:
    Requires Improvement
  • Effective:
    Requires Improvement
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Requires Improvement
See the report