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Phoenix Support Ltd

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01622 682 535

Registered Office: 17 Hart Street, Maidstone, ME16 8RA

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Regulator rating: Good
Details updated 3 weeks ago

Availability

From £32 Per Hour
Kent
Minimum Visiting Time 15 Minutes

About Us

Our Story
Phoenix Support began in 1988, when our founder, Lorna O'Shea, set out to provide truly personalised care in the local community. Over the years, we’ve grown and evolved — but our purpose has never changed: supporting people to live life on their own terms. The name “Phoenix” was chosen by the people we support, symbolising renewal, strength, and independence.

Who We Are
Today, Phoenix Support is a family-founded organisation with over 35 years of experience. We work with adults across Maidstone, West Malling, East Malling, Medway and surrounding areas, delivering flexible, person-centred care at home, at work, and in the community.

Our dedicated team brings a wealth of professional and lived experience. What unites us is a simple mission: to provide compassionate, reliable support that empowers people to live independently and with dignity.

Our Values

Respect & Dignity — recognising each person’s strengths and ambitions.
Choice & Independence — offering the right support, at the right time.
Community & Belonging — building strong connections that enrich lives.
Voice & Inclusion — inspired by the Esther model: “No decisions about us, without us.”
Employee-Owned for the Future
In 2025, Phoenix Support became an Employee Ownership Trust (EOT). This means the company is held in trust for its employees, securing our independence and protecting the values we have built.

For the people we support, this means continuity, stability, and a stronger commitment than ever. For our staff, it means a long-term investment in their future.

Looking Ahead
As we grow, we remain rooted in the community and true to our mission. By reinvesting in our people and services, Phoenix Support will continue to provide care that makes a real difference — today and for generations to come.

Care at Phoenix Support Ltd

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • 24-Hour
    • Hourly
  • Type of Care
    • Diabetic care
    • Down's syndrome
    • Eating disorders
    • Heart conditions
    • Learning disability / Autism
    • Mental Health
    • Parkinson's disease
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
    • Substance misuse
  • Care Services
    • Companionship
    • Convalescence
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Pet services e.g. staff provide dog-walking, feeding, etc.
    • Rehabilitation inc. post-op support
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

All staff employed by our service hold valid DBS clearance. For additional information regarding the team, please get in touch.

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • Self-funding (private)

Areas We Cover

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Languages

  • English

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
24-hour rate (£ per day)
£768
Hourly Price
£32

Regulator Rating

Overall: Good

  • Safe:
    Good
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Good
See the report