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Monarch Home Care Services

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01384 410 829

Registered Office: Regis House, 223 Halesowen Road, Cradley Heath, West Midlands, B64 6JE

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Regulator rating: Good
Details updated 5 days ago

Availability

From £25 Per Hour
Sandwell

About Us

We are an established domiciliary care provider/agency working in West Midlands area. We aim to provide an exceptional care service to those individuals of the community who require extra assistance whilst living in their own home. We also operate in supported living settings. We operate home care & supported living services 24 hours a day, 7 days a week, 365 days a year and also in case of emergencies.

Our Mission
At Monarch, our mission is to provide compassionate and comprehensive care solutions that empower individuals to live their best lives. We are dedicated to enhancing the well-being and quality of life for those we serve, promoting independence, and fostering a sense of belonging within the communities we touch. From your initial inquiry, we focus on understanding your requirements and assessing your needs effectively. We involve you and your family members, if required, throughout the process. Each inquiry is followed by a free assessment of needs by a trained and experienced supervisor or manager. We also provide you with our Monarch Care Service User Guide, offering comprehensive information about every aspect of our home care service.
Should you decide to proceed, our home carer will visit as agreed, always in uniform unless you request otherwise. Our care manager and team leader will conduct periodic checks on the carers to maintain a high level of service and seek your feedback. We understand the importance of your comfort with the carer provided, and you can request a change at any time.

All our carers are experienced in home-based services, with many specialising in specific areas. At Monarch Care , we prioritise quality and professionalism. We follow a rigorous vetting process for all our staff, which includes personal interviews, enhanced DBS checks (formerly CRB checks), and two written professional references. We only hire new staff members after receiving satisfactory replies from their referees and conducting thorough employment record checks. Once on board, our team members undergo extensive induction training to ensure they meet our consistent high standards. You can trust that the carers coming into your home are highly professional, reliable, safe, and well-trained.

We continuously invest in ongoing training to ensure we remain leaders in providing high-quality home care. At Monarch Care, we are proud to be regulated by The Care Quality Commission, operating within their framework of inspections.

Care at Monarch Home Care Services

  • Age
    • 18 - 64
    • 65 and over
  • Key Types
    • 24-Hour
    • Hourly
    • Live-in
    • Overnight Care
  • Type of Care
    • Diabetic care
    • Eating disorders
    • Head/brain injury
    • Heart conditions
    • Learning disability / Autism
    • Mental Health
    • Nursing
    • Palliative / End of Life
    • Parkinson's disease
    • Personal care
    • Physical disability
    • Physically frail
    • Sensory impairment (visual / hearing)
  • Specific Care Needs
    • Cancer
    • Catheter
    • Challenging behaviour
    • Condition-led e.g. for complex heath conditions
    • Dementia inc. Alzheimer's disease
    • Stoma
    • Stroke
    • Substance misuse
  • Care Services
    • Companionship
    • Cultural support e.g. faith, values and beliefs
    • Dietary requirements e.g. pureed, gluten-free, vegan, vegetarian, Kosher, Halal
    • Domestic / Home help
    • Escorted trips e.g. visits outside the home in the community
    • Food preparation
    • LGBTQ+ support
    • Male or female carers available
    • Medication assistance (oral)
    • Pet friendly e.g. staff are comfortable around domestic animals
    • Pet services e.g. staff provide dog-walking, feeding, etc.
    • Rehabilitation inc. post-op support
    • Respite (support for carers)
    • Shopping
    • Sit-in services
    • Transportation
    • Two carers per visit (double-up care)

About The Team

Our team is fully DBS checked to ensure safe and responsible recruitment. Services are delivered by staff who can communicate effectively in Romanian, and Punjabi. Further details about the team are available upon request.

Funding Sources

  • Local Authority
  • Local Authority with top-up
  • NHS Continuing Healthcare (CHC)
  • Self-funding (private)

Areas We Cover

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Languages

  • English
  • Punjabi
  • Romanian

Fees

Care fees aren’t fixed and can vary depending on your needs, how long visits are, when support is delivered and the type of care required. The price shown is a starting rate. Please contact the provider to discuss personal care needs and funding choices.
Rate
From
24-hour rate (£ per day)
£215
Hourly Price
£25
Live-in rate (£ per week)
£1,500
Overnight rate (£ per night)
£120

Regulator Rating

Overall: Good

  • Safe:
    Good
  • Effective:
    Good
  • Caring:
    Good
  • Responsive:
    Good
  • Well-led:
    Good
See the report